PieCraft FAQ

We know you may have a few questions before placing an order or joining us for a workshop. Here are answers to some of the things we’re asked most often. If you can’t find what you’re looking for, just get in touch—we’re happy to help.

Ordering & Our Bakery

Do I need to order in advance?

For whole pies, cakes and Japanese soufflé cheesecakes, we highly recommend ordering ahead through our webshop. We do have a selection of slices and treats available in the bakery, but flavours and quantities change daily and popular items can sell out.

Can I just walk in and buy something?

Absolutely! Our bakery display is stocked with a rotating selection of pies, cakes, cheesecakes and other treats. Availability varies from day to day, so if you need something specific, ordering ahead is always the safest option.

Can I order a whole pie or cake for the same day?

Sometimes! It depends on what we have available. For guaranteed availability, please order in advance through our webshop.

Do you make custom cakes or pies?

We generally focus on the products and flavours available on our current menu rather than fully customised cakes. If you have a special request, feel free to contact us and we’ll let you know what’s possible.

How many people do your pies serve?

Most of our whole pies serve approximately 8–10 people, depending on how generously you slice them.

Pickup & Delivery

Where can I pick up my order?

All pickup orders can be collected from PieCraft in Amsterdam Noord during our regular opening hours. Your order confirmation will include the pickup information.

Do you deliver in Amsterdam?

Yes. We offer local delivery within our Amsterdam delivery area on Saturdays. Our delivery window is between 08:00–18:00, and you’ll receive an SMS with an estimated arrival time.

Saturday delivery orders must be placed and paid for by Thursday at 23:59.

Please make sure someone is available to receive the order. Because our products are fresh and perishable, we cannot refund orders when no one is available to accept the delivery.

Do you ship outside Amsterdam?

Selected whole pies and Japanese soufflé cheesecakes can be shipped outside Amsterdam. Because our products are delicate and perishable, not every item on our menu is suitable for shipping.

Please check the webshop for the current shipping options available for your order.

Our Products

What is a Japanese soufflé cheesecake?

Japanese soufflé cheesecake is much lighter than a traditional American cheesecake. It’s incredibly soft, airy and gently creamy—somewhere between a cheesecake and a soufflé.

Our Japanese cheesecakes are made in small batches and come in a rotating selection of flavours.

Do your flavours change?

Yes! We love baking with the seasons, so our menu changes throughout the year. Alongside PieCraft favourites, you’ll find seasonal fruit pies, holiday specials and occasional new creations.

How should I store my pie or cake?

It depends on the product. Cream, custard and cheesecake-based desserts should always be refrigerated. Some fruit pies are best kept at cool room temperature for short periods.

If your order requires specific storage or serving instructions, we’ll provide them with your order.

Can I freeze your pies?

Many of our pies freeze beautifully. Wrap them well and freeze as soon as possible for the best quality. If you’re unsure about a particular product, just ask us.

Allergies & Dietary Requirements

Do you offer vegan products?

We regularly offer selected vegan products, but availability may change with our seasonal menu. Check the webshop or ask us about the current selection.

Do you offer gluten-free products?

Some products may be made without gluten-containing ingredients, but PieCraft is not a gluten-free bakery. Flour, nuts, dairy, eggs and other allergens are handled in our kitchen, so we cannot guarantee the absence of cross-contamination.

I have a food allergy. Can I order from PieCraft?

Please contact us before ordering if you have a serious food allergy or dietary requirement.

Our kitchen regularly handles common allergens including gluten, dairy, eggs, nuts, peanuts and soy, and cross-contamination is possible. We will always be transparent about what we can and cannot safely accommodate.

Workshops at PieCraft Studio

Where are your workshops held?

Our workshops take place at PieCraft Studio in Amsterdam Noord, our dedicated space for baking, cooking and getting a little messy together.

Do I need baking or cooking experience?

Not at all! Unless a workshop specifically says otherwise, our classes are designed to be approachable for beginners as well as people who already love spending time in the kitchen.

We’ll guide you through everything step by step.

What is included in a workshop?

Everything you need for the workshop is included unless otherwise stated: ingredients, equipment, recipes and whatever you make during the class.

And because this is PieCraft, we also take a bakery break with freshly brewed coffee or tea and something delicious from our display.

Workshop participants receive 15% off everything in our bakery shop on the day of their workshop.

Are your workshops taught in English?

Yes. Our workshops are taught in English and we welcome participants from all over the world.

Can I book a private workshop?

Yes! Many of our workshops can also be booked privately for families, friends, birthdays, celebrations or company events.

Contact us with your preferred workshop, approximate group size and date, and we’ll let you know what we can arrange.

Can children attend workshops?

It depends on the workshop. Some workshops are designed specifically for adults, while others are perfect for families.

If a workshop includes a child place, this will always be clearly stated in the workshop description.

What happens if I need to cancel my workshop?

Because workshop spaces are limited and ingredients and materials are prepared specifically for each class, cancellations are subject to our workshop cancellation policy. Please check the terms provided when booking.

Something Else?

Still have a question? Send us a message and we’ll be happy to help.

We’re a small, independent bakery, so while we may occasionally have our hands covered in flour, butter or meringue, we’ll get back to you as soon as we can.

Heather & William
PieCraft